At Coastal Building Services, we offer
an industry leading combination of
customer satisfaction and pricing that
leads to an overall superior
performance. We continuously
direct our efforts to enhance your
satisfaction with our job performance
while minimizing the costs to you.
We refer to this ratio of service to
cost as our Performance Ratio.
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Performance Ratio
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Customer
Satisfaction |
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Cost |
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maximizes customer
satisfaction
minimizes cost
yield highest performance in
the industry |
Customer Satisfaction -
With other companies you may find that
areas are regularly left in disarray and
dirty, cleaning appointments are missed
and it is difficult to find a point of
contact with whom to voice your
displeasure.
With Coastal Building Services we are
vigilant about our job performance.
We have a clearly defined calendar so
you know when we will be arriving to
clean your building. We also have
supervisors on call day and night to
respond to your feedback promptly.
With Coastal Building Services we
welcome your feedback so that we can
improve upon our services specifically
to meet your needs.
Cost - While some companies may
offer "discounted pricing", prices which
are surprisingly not much lower, they
fail to deliver on the services they
promise. Other customers may
deliver the same services as us but at a
much higher price.
Coastal Building Services continues to
look for ways to minimize our margins
allowing us to deliver lower prices
while maintaining and even improving
customer satisfaction. Because of
this we have
nearly a 100% customer retention
and losses are rarely service related.
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